An incident is a critical and urgent bug that needs a quick response.
In an incident, time is critical.
Fabric can create an issue and spin up an Issue Room in seconds for your team to collaborate in. The Issue Room becomes your command center, and helps your team close your incident as quickly as possible.
With Fabric's Templates, you can set up a workflow that adds labels, assignees, notifies the right people, and opens a war room (Issue Room)... all automatically.
While the incident is ongoing, Fabric will send Pull Request notifications to your Issue Room, so everyone can see the progress at a code level.
Lastly, when the issue gets closed out, Fabric will archive the Issue Room, and all the messages will have been backed up to the issue.
When you run incident management on Fabric, every incident is a GitHub issue, and every message is an GitHub issue comment. This follows SRE best practices of having everything back up to the issue.
Using our 🚨 Incident Template or a custom one, you can tell Fabric to always spin up an Issue Room.
Fabric will create an Issue Room for each new issue created with this Template.
The created Issue Room gets attached to the issue. We preview the last comment.
Since your Issue Room is your command center, any updates on the issue in GitHub will send to that Slack channel.
If someone comments in GitHub, it'll notify the room.
Anyone looking at the issue in GitHub will see a link to the Issue Room at the top of the issue.
If someone comments in GitHub, it'll notify the room. They'll also see a link to the Room.
When a connected Pull Request is opened, closed, or merged, it'll notify the channel.
No need to DM the channel when a review is needed.
Slack has second-level timestamping, so you'll be able to see exactly when certain things happened.
And, because everything is backed up to a GitHub issue, you'll see it there, too.
We know that when you're running an incident, time is critical.
We try to get you and your teammates into the Issue Room as soon as possible, without having you jump through any hoops.
To get to your Fabric dashboard, click Fabric under Apps in your Slack sidebar.
If you don't see Fabric there, search for Fabric in your Slack search bar, and then click on the Home tab.
Find Fabric in the Slack sidebar or search for it in the Fabric search bar.
This is your Fabric Dashboard.
To get to your Templates Page, click on Templates.
This is your Templates page.
Let's customize our incident template. Click Create a template from example.
Choose 🚨 Incident.
Choose Start with this one on the 🚨 Incident Template.
Here, you can customize all details of the 🚨 Incident Template.
Continue setting up your template with these details:
Setting
Value
Name
🚨 Incident
Overview
Start an incident for a bug that needs a quick response.
Description
- What’s going on?
Repository
<your default repository>
Default labels
bug, critical
Default assignees
<add any default assignees>
Default project column
<add any project column>
Issue Feed
<add your incidents channel, ex. #feed-incidents>
Create Issue Rooms automatically?
✅
Issue Room Prefix
#incident-
Show label field?
✅
Show assignee field?
✅
Show milestone field?
❌
Show project field?
✅
